The two-day conference is filled with high-level interactive sessions, roundtables and lively discussions with industry thought leaders. The voice of the client is usually sought by firms at two main listening posts: at the end of a transaction and as part of an ongoing relationship management plan. A practical five-stage client experience framework that will re-frame marketing, sales and client loyalty actions. How to move feedback to the front line of client engagement. How to use empathy mapping to inform the questions you ask. RainDance offers less of the theory and more of the practical, effective sales and service strategies for attendees to bring back to their firm and implement immediately. With an intimate setting, you can expect open and honest dialogue among the attendees about the challenges they face in meeting the demands of the increasingly competitive and evolving industry.
June , Please join us online and we look forward to seeing everyone at RainDance You don't have to wait until to hear from our speakers and collaborate with your peers. We are excited to announce a series of virtual educational programs for our LSSO Members and RainDance registered attendees to be held over the next few months. Please visit the LSSO website at www. We will also send updated information in our newsletter. We wish you and your families and firm team members the best of health during this unprecedented time. Please feel free to reach out and let us know how you are doing, what creative ideas you have for managing your team from home offices, or other ideas we may share with our Legal Sales and Service Organization community. Read the Full Notice. The two-day conference is filled with high-level interactive sessions, roundtables and lively discussions with industry thought leaders.
A Fishbowl Discussion: The Secret About Legal Sales Roles...
Thanks to Louise Henkel, director of business development and marketing at Hill Ward Henderson, for her notes on the input provided by the following panelists:. Here are some of the highlights from their answers to excellent questions posed by moderator Julianne Hartzell, partner at Marshall Gerstein:. Watch for more posts to this blog in days to come about legal client preferences regarding content marketing, client hot buttons, website profiles, and more. You are commenting using your WordPress. You are commenting using your Google account. You are commenting using your Twitter account. You are commenting using your Facebook account. Notify me of new comments via email.
It was a combination of being surrounded by fellow client-facing and client service professionals from whom I learned so much, an engaging speaker lineup with new faces and creative formats, and a general buzz around the future of legal sales professionals in our industry. I left Chicago feeling reenergized, and ready to return to the office with new ideas to implement immediately. As I approach my first anniversary in an officially client-facing role in my firm, I was overjoyed to meet so many other professionals who are fully focused on client service strategies, the client experience, and changing our law firm cultures to fit the needs of our most important audience: our clients. This allowed for a very engaged, interactive dialogue that pulled on the brain trust of everyone in the room. Perspectives from tenured to brand new sales roles, small to large firms, and everything in between shone light on the vast array of experiences and willingness to share successes, failures, and points of contention amongst the group and the industry at large. Key takeaways were:.